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Customer Journey

This is the process and steps our typical customers will take when working with us.

Step 1 - Initial Enquiry

Thank you for hitting our website. You are now looking at a company that cares with a passion for delivering the very best quality services and building the best relationships. Now feel welcome to contact us on 0333 772 2155 or e-mail us at [email protected]

Team photo of 4 members of staff with green polos on

We will clearly and honestly discuss your requirements with you and to help clarify anything you wish.

Man dialling out on a landline telephone

Step 2 - Pricing to suit you

Our pricing is bespoke and depends on how many appliances you have and types. For example, testing office appliances is relatively easy compared to more intricate medical/scientific equipment and this would be discussed in formulating the right price for you.

Step 3 - Company info

We would ask you to provide the relevant company information: Company name and address, contact details, number of staff on-site, what types of equipment and any specific requests and stipulations.

business man having conversation on Landline phone.
close up of business people hands using laptop computer

Step 4 - PAT booked

Once you are happy to proceed, we will then agree on a date with you to commence the PAT.

Step 5 - PAT Process

The engineer/engineers will arrive at your site and ask for the specific contact. They will commence the PAT in an orderly manner, non-intrusively and always with a smile on their face. This will be done using our own handheld battery-operated machines and so we do not require electricity to conduct our testing.

Staff member wearing a green polo completing a Pat Test
transformer with warning sticker on due to it failing

Step 6 - Failures

Any failures will either be repaired on-site if they can be or reported to the ‘responsible person’. The decision on what to do with that appliance will be discussed and agreed upon with you at the time or through the initial discussions.

Step 7 - PAT Trimmings

Upon completion of the PAT, our engineers will submit their results to our Operations team and once assessed and processed, they are then e-mailed to you, together with your certificate and invoice. On longer jobs, you will be allocated your own ‘VIP lounge’ on our website and you will be able to access in real-time your results to date and see what has been tested and where.

Smiling young woman standing behind a counter in her stylish boutique working on a laptop and talking on a cellphone
blank pat test stickers on the back of plugs

Step 8 - At your service

On our larger jobs, we will carry out discreet on-site inspections in order to check that everything is going well. We will also offer you our free of charge ‘Wrap around’ service whereby one of our engineers will arrange to come on-site and test some of your higher-risk appliances again. This is so we can keep a closer eye on those items that are deemed to be more at risk of something potentially going wrong such as a fridge, toaster, microwave, heater, fan heater, power tool etc.

Contact Us

We are open 24 hours a day, 7 days a week allowing you to contact us for a consultation whenever you need us.

We are specialists in providing Portable Appliance Testing (PAT) with bespoke and tailored packages to your specific requirements. It does not matter how small or large your PAT requirements are; it does not matter where you are or how many locations you have. Contact us today for a quotation or to ask questions of any size.

wildlife with JR

In association with the Wild Planet Trust, we are raising money for

Depending on your level of spend on our services, we can offer you and your colleagues a choice of these:

  • Sponsor an animal.
  • Be a Zoo Keeper for the day.
  • An animal experience day.
  • A fabulous team-building experience with barbecue.
  • A family pass.
  • An annual pass.


Wild Planet Trust Logo
A giraffe, lion and gorilla in one photo